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(Click Here To Open Support Ticket) To get more information about emsCharts Tablet, please visit below for our emsCharts Tablet Quick Start Guide

Latest Enhancements

Driver's license bar code scanning is now complete, please review the Patient Information page for details. We are expecting to move our application to the Google Play Store and iTunes App Store over the next several weeks, please watch out for important announcements. Please ensure each iOS device has an Apple ID and is able to download apps from the iTunes App Store, this will prevent issues when our roll out occursemsCharts is pleased to announce we are officially available within the app stores, please be sure to follow the important instructions below for a smooth transition. Download emsCharts today!

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Google Play – Android

https://play.google.com/store/apps/details?id=com.emscharts.enterprise&hl=en

Apple iTunes - iOS

https://itunes.apple.com/us/app/emscharts-tablet/id1236434349?ls=1&mt=8

Important Build Information

Software Version 1.6.3 8 is the latest mandatory update that will need to be applied, this build will be installed from the App Store. You need to uninstall the previous versions prior to download and installing this build. The most recent release contains significant updates and bug fixes. Due to the fixes applied, please have your crews upload any incomplete charts before performing this update. 

If you are experiencing any difficulties with updating your device, please contact our Support Department for assistance.

Fixed in This Release

1.  Page layout and color scheme fixes

2. Tablet Screen Scrolling

3. Crew Member Certification uploads

4. Crew Member User Roles fixes

5. Page 8 Procedure fixes

6. Standard Section #2 – Authorized Representative uploads correctly

7. Custom Forms and PDF Forms now have a standardized filename

8. Neonatal Field sizes fixed

9. Custom Vitals – Page 8 fixes

10. Tablet Orientation Layout fixes

11. Patient Information, State Zip code no longer disappear after being populated

12. Factors Affecting Care updates

13. Network Issues Resolved (includes losing connectivity from Wi-Fi/Cellular)

14. Onscreen Audits now appear in the Support TabAudit log enhancements available through support tab  on device

2. Patient Run ID and Patient ID hidden when set to required

3. Crew member certification fixes

4. Duplicate charts issue resolved

5. Customer Signatures - Custom Forms deletes entries

6. Several  on screen buttons were hidden by keyboard

7. Signatures failed to upload

8. Upload error, Patient Record #1 does not exist

9. Associated patient when set to any

10. Patient patient medical history fixes

11. Hardware detection for unsupported devices - iOS only

12. Network issues resolved (includes lossing connectivity from WiFi-cellular)

Known Issues

1. Barcode Scanner, select states restrict data from being read from the barcode itself, Example: New Jersey may not provide first name scanned output.

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Workaround: Please contact emsCharts support to report issue

3. Set Max Patients Service Config SettingWorkaround: NoneAll missing data issues have been resolved, if you experience any missing data after upload please report to emsCharts Support Staff

Workaround: Populate unsaved data and report to emsCharts

4. Select data points do not upload: Page 1 Referring State , State, and Zip Code, County

Workaround: Report findings  Populate unsaved data and report to emsCharts Support team

5. Error Shown “Full Upload Failed for ChartID, Patient Record #1 Does not Exist

Workaround: This is not a common error, but has been seen. Please report issue to emsCharts Support. General Fixes include closing down the application and

forcing the application to resync with the Cloud. Typically occurs when there is a network change. Please obtain screenshot

6. Error Shown “Full Upload Failed for ChartID, Problem with local upload. The given key was not present in the dictionary. Tablet: pt_pmhx

Workaround: This is not a common error, but has been seen. Please report error to emsCharts Support. Please obtain screenshotOther EMS does not populate with correct information – this section is undergoing a re development, currently agency names does not upload correctly

Workaround: Populate data and report to emsCharts

App Store Instructions

Welcome to the App Stores! Please follow these steps to confirm a smooth transition over to the app store for app downloads.

a)    Please ensure each iOS and Android device has a registered device ID.

b)    Upload any incomplete charts and delete the application (failure to delete previous app will result in two app's being installed)

c)    Navigate to the app store and search for KEYWORD emsCharts

d)    Install the latest emsCharts Tablet Application v1.6.8

General Information

Apple recently launched a new iPad in March 2017, simply called iPad. The new model replaces the iPad Air 2 and fully meets our hardware requirements for emsCharts Tablet. Though the iPad Air 2 has been discontinued through the Apple online store, you can still use this device and will remain as a supported device. For more information, please visit http://www.apple.com/ipad/compare/ to learn more.

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