ZOLL Customer Success and Operations (CSO) - Customer Success Management Department Bio Sheet
CSO Customer Success Managers (CSM) Team
Customer Success Management (CSM) Team Profile
Customer Success Managers maintain the customer relationship post-Onboarding. We are the voice of the customer.
The single most important objective of the Customer Success Manager is to ensure that our customers achieve their desired outcomes from our solutions and services.
We build trusted advisor relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude. We provide proactive strategy with our customers and work with them to ensure they are leveraging ZOLL Data solutions effectively and finding value in our services.
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Our Mission
That no ZOLL customer shall leave due to dissatisfaction. We are the voice of the customer.
We Care!
We exist to connect customers to solutions that IMPROVE People, Outcomes, Lives, Health, Data
Our Team:
ZOLL CSM Team
Responsibility:
The ZOLL CSM Team members are responsible for engaging and guiding ZOLL Data customers on all ZOLL Data products, including: RescueNet Billing, RescueNet Dispatch, RescueNet ePCR, ZOLL Online Billing, ZOLL Care Exchange, and @Work
Team Members:
Julie Griffin
Curt Kelley
Rabecca Sembrat
John Stanford
Jackie Uhler
Deb Wolfe
Golden Hour RCM CSM Team
Responsibility:
The RCM CSM team manages the billing and collections for the customer's transport activity. RCM CSM is the primary point of contact for all RCM customer issues. They serve as Project Manager for implementation and they consistently monitor workflow and processes on a daily basis.
Team Members:
Lisa Lee
Ken Matthews
Kim Sutton
ZOLL emsCharts CSM Team
Responsibility:
The ZOLL emsCharts CSM team members have subject matter expertise in the emsCharts suite of products, including: ZOLL emsCharts ePCR, emsCharts for Windows (formerly Mobile), emsCharts for iOS and emsCharts for Android (formerly Tablet), Analytics, and ZOLL Care Exchange (ZCE). Their responsibility is to ensure the ongoing success of customers by engaging regularly and identifying needs and areas for optimization.
Team:
Chuck McSweeney
Danny Nayman
AR Boost CSM Team
Responsibility:
Team:
International CSM Team
Responsibility:
The International CSM Team is responsible for the Onboarding, Training, Supporting and continued success of Ambulance Pad customers.
Team:
Markus Raddatz
Contact
Executive Leadership:
Brian Bleile – Vice President of Customer Success and Operations BBleile@zoll.com
Management:
David Mangham – Director of Global Customer Success DMangham@zoll.com
Donna Clark – Vice President RCM Customer Success donna.clark@goldenhour.com
Lindsey Kelley – Senior Manager of Customer Success lkelley@zoll.com
