ZOLL Customer Success and Operations (CSO) - Onboarding Department Bio Sheet
- Lindsey Kelley (Unlicensed)
CSO Onboarding Team
Onboarding Team Profile
We develop meaningful partnership with our customers in EMS, Fire and in Hospitals to implement solutions that enable them to improve performance and outcomes while maximizing operational efficiencies. It is our pledge to be experts in these industries so that we can accurately anticipate and adapt to the future needs and challenges of our customers.
We are partnering with our customers and employees to lead our transformation from:
Traditional enterprise SW, one-time services focused on configuration and training
To
Cloud-based SaaS solutions
Links
Our Mission
We help our customers achieve their desired outcomes.
We exist to connect customers to solutions that IMPROVE People, Outcomes, Lives, Health, Data
Our Team:
Onboarding Specialists (OS)
Responsibility:
OS is responsible for configuring new product, developing training plans, conducting customer trainings ensuring successful product adoption initiation.
Team Members:
Matthew Allred (RN ePCR, Respond and @Work)
Robert Beyer (RN ePCR and Dispatch)
Danny Cook (Fire RMS)
Robert Doolittle (CAD for emsCharts)
Darlene Forney (Crystal Reports)
Melissa Knutson (ZOLL Care Exchange)
Wendy Miller (NEMSIS specialist)
Jay Northup (emsCharts)
Daniel White (RN ePCR and emsCharts)
IT Services
Responsibility:
IT Services Engineer is responsible for driving new installs, migrations and upgrades for ZOLL Data customer base.
Team Members:
Derek Etsler, Michael Hilmes, Greg Owen, Stefan DiBella
Project Manager (PMO)
Responsibility:
Project Manager is primarily responsible for successful client-facing implementations of ZOLL’s Emergency Medical Services (EMS) and Fire Service RescueNet suite of products.
Team:
Shelley Cruikshank, Mike Bohling, Elena Reckseen
AR Consulting
Responsibility:
Team:
Cynde Earls, Michael Worthington
AR Boost
Responsibility:
Team:
Contact
Executive Leadership:
Brian Bleile – Vice President of Customer Success and Operations BBleile@zoll.com
Management:
Cece Rupprecht – Director of Onboarding crupprecht@zoll.com
Kristin Whitt – Director of Operations, AR Boost kwhitt@goldenhour.com
Renee Collier – Manager, AR Consulting rcollier@zoll.com
Jason Bartholomai – Manager, Onboarding jbartholomai@zoll.com
