CSO Onboarding Team
Onboarding Team Profile
We develop meaningful partnership with our customers in EMS, Fire and in Hospitals to implement solutions that enable them to improve performance and outcomes while maximizing operational efficiencies. It is our pledge to be experts in these industries so that we can accurately anticipate and adapt to the future needs and challenges of our customers.
We are partnering with our customers and employees to lead our transformation from:
- Traditional enterprise SW, one-time services focused on configuration and training
• To
- Cloud-based SaaS solutions
Our Mission
We help our customers achieve their desired outcomes.
We exist to connect customers to solutions that IMPROVE People, Outcomes, Lives, Health, Data
Links
Our Team:
Onboarding Specialists
OS is responsible for configuring new product, developing training plans, conducting customer trainings ensuring successful product adoption initiation.
Team: Robert Beyer (RN ePCR and Dispatch), Robert Doolittle (CAD for emsCharts), Danny Cook (Fire RMS), Matthew Allred (RN ePCR, Respond and @Work), Daniel White (RN ePCR and emsCharts), Jay Northup (emsCharts), Darlene Forney (Crystal reports), Wendy Miller (NEMSIS specialist), Melissa Knutson (ZOLL Healthcare Exchange)
IT Services
IT Services Engineer is responsible for driving new installs, migrations and upgrades for ZOLL Data customer base.
Team: Derek Etsler, Michael Hilmes, Greg Owen, Stefan DiBella
PMO
Project Manager is primarily responsible for successful client-facing implementations of ZOLL’s Emergency Medical Services (EMS) and Fire Service RescueNet suite of products.
Team: Shelley Cruikshank, Mike Bohling, Elena Reckseen
AR Consulting
Team: Cynde Earls, Michael Worthington
AR Boost
Contact
Executive Leadership:
Brian Bleile – Vice President of Customer Success and Operations BBleile@zoll.com
Management:
Cece Rupprecht – Director of Onboarding crupprecht@zoll.com
Kristin Whitt – Director of Operations, AR Boost kwhitt@goldenhour.com
Renee Collier – Manager, AR Consulting rcollier@zoll.com
Jason Bartholomai – Manager, Onboarding jbartholomai@zoll.com
